Boutique Hotel Wanapa Bonaire

1. General

1.1 This Privacy Policy explains how Boutique Hotel Wanapa and Restaurant Wanapa ("Wanapa", "we", "us") collect, use and protect personal data of guests, restaurant visitors, event clients, newsletter subscribers and visitors ofwww.hotelwanapa.com.
1.2 The party responsible for processing personal data ("the controller") is Luxury Services Bonaire B.V., trading as Boutique Hotel Wanapa, 8 Kaminda Sorobon, Kralendijk, Bonaire, Caribbean Netherlands, registered with the Chamber of Commerce Bonaire under number 13267.
1.3 We process personal data in accordance with the Personal Data Protection Act BES (Wet bescherming persoonsgegevens BES). Where we offer our services to guests in the European Union, we also respect the principles of the General Data Protection Regulation (GDPR).
1.4 "Personal data" means any information relating to an identified or identifiable natural person, such as a name, identity document number, contact details, location data or an online identifier.
1.5 This Privacy Policy forms part of our Terms & Conditions. The version published on our website is the version that applies.

2. Personal Data We Collect

2.1 Depending on how you use our services, we collect the following data:

Reservation data: name, address, email address, phone number, country of residence, arrival and departure dates, room type, number and age of guests, booking channel and reservation history.
Check-in data: nationality, date of birth and passport or identity document details, as required for guest registration and to verify the minimum age of 14.
Payment data: credit card details (processed through secure payment systems), invoices and payment history.
Preferences and special needs: room and dietary preferences, allergies, accessibility needs and special occasions. Health-related information is only processed when you provide it yourself, and only to meet your request.
Restaurant and event data: table reservations, number of persons, dietary requirements and details needed to organise an event.
Communication: emails, WhatsApp messages, phone calls, reviews and feedback.
Website data: IP address, browser and device type, pages visited and cookie data, as described in Article 6.
Camera images: recordings from security cameras at the entrance, parking area and some common areas.

2.2 Where you provide data about other persons in your reservation, you confirm that you are entitled to do so and that you have informed them of this Privacy Policy.

3. Purposes and Legal Grounds

3.1 We only process personal data for clear and legitimate purposes:

To perform the agreement: handling reservations, payments, check-in and check-out, providing the stay, restaurant services and events, and communicating with you about your booking.
To meet legal obligations: guest registration, tax and accounting records, and requests from competent authorities.
Legitimate interest: security of guests, staff and property, preventing fraud and misuse, handling complaints and claims, and improving our services.
Your consent: sending newsletters and offers, placing non-essential cookies, and processing special needs or health-related information you choose to share. You may withdraw consent at any time.

3.2 If you do not provide data that is needed for the reservation or required by law, we may be unable to confirm your reservation or check you in.
3.3 We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects for you.

4. Sharing with Third Parties

4.1 Wanapa does not sell or rent personal data. We only share personal data where necessary, with:

Service providers acting on our behalf (processors): our reservation and property management system (Cloudbeds), payment processors, our restaurant reservation system (Zenchef), website and IT providers, email and newsletter services, and our accountant. These parties may only use the data on our instructions and must keep it secure and confidential.
Booking channels: if you book through a third party such as Booking.com, Expedia or a travel agent, that party shares your reservation data with us and processes your data under its own privacy policy.
Partners you choose: for excursions, transfers, car rental, massages or yoga that you ask us to arrange, we only share the data the partner needs to provide the service.
Authorities: when required by law, or upon an explicit and reasoned request from the police, tax authorities or other competent authorities.

4.2 Some of our service providers are located outside the Caribbean Netherlands, for example in the United States or the European Union. Where data is transferred, we make sure that appropriate safeguards are in place, such as standard contractual clauses or an adequate level of protection in the receiving country.

5. Retention, Security and Camera Surveillance

5.1 We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer period is required by law:

Reservation, invoice and payment data: 10 years, in line with tax and accounting obligations.
Identity document details from check-in: no longer than required for guest registration, and then deleted.
Preferences and special needs: up to 2 years after your last stay, so we can welcome you back in the same way, unless you ask us to delete them earlier.
Newsletter data: until you unsubscribe.
Camera recordings: a maximum of 4 weeks, unless needed to investigate an incident.
Correspondence and complaints: up to 2 years after the matter has been closed.

5.2 We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Access is limited to staff who need it for their work. Card data is processed through PCI-compliant systems, and we do not store full card numbers outside these systems.
5.3 For the safety of guests, staff and property, the entrance, parking area and some common areas are monitored by camera, as indicated on site. There are no cameras in rooms, bathrooms or other private areas. Recordings are only viewed in case of an incident and are only shared with the police or insurers where necessary.

6. Cookies, Newsletters and Marketing

6.1 Our website uses cookies: small text files stored on your device when you visit the website. Functional cookies are needed for the website and booking engine to work and are always placed. Analytical and marketing cookies, including those of third parties such as Google, are only placed after you have given consent through our cookie banner. You can change or withdraw your consent at any time via the cookie settings or your browser. Your consent is valid for a maximum of 13 months. More information is available on our cookie page atwww.hotelwanapa.com/cookies.
6.2 We only send newsletters and offers to subscribers who have given consent or, where permitted, to previous guests about similar services. Every newsletter contains an unsubscribe link, and you can also unsubscribe by emailing info@hotelwanapa.com.
6.3 After your stay, we may send you one email asking you to share your experience or write a review. Participation is voluntary.
6.4 Wanapa may photograph or film its property and events for marketing purposes. We will not publish recognisable images of guests without their consent.

7. Your Rights and Complaints

7.1 You have the right to:

access the personal data we hold about you;
have incorrect or incomplete data corrected;
have your data deleted, unless we are required by law to keep it;
restrict or object to the processing of your data, including for direct marketing;
receive your data in a structured, commonly used format (data portability);
withdraw your consent at any time, without affecting processing that took place before.

7.2 You can exercise these rights by emailing info@hotelwanapa.com. To protect your privacy, we may ask you to verify your identity before we handle your request. Please do not send us a copy of your passport or ID unless we specifically ask for it, and shield your photo and document number when you do.
7.3 We respond within one month of receiving your request. If a request is complex or we receive many requests, this period may be extended by up to two months; we will tell you if this happens.
7.4 If you have a complaint about how we handle your personal data, please contact us first so we can resolve it. You also have the right to file a complaint with the competent supervisory authority: in the Caribbean Netherlands, the Commission for the Supervision of Personal Data Protection BES (Commissie toezicht bescherming persoonsgegevens BES); for residents of the European Union, the data protection authority in their country of residence.

8. Use of the Website

8.1 All brands, logos, images, texts, videos and other content onwww.hotelwanapa.comare protected by intellectual property rights. Any reproduction, use or modification, in whole or in part, without the prior written permission of Wanapa is prohibited.
8.2 Wanapa may suspend, restrict or temporarily interrupt access to the website, for example for maintenance or updates. Wanapa is not liable for any interruption, error or unavailability of the website, or for damage caused by viruses or other harmful components. Visitors are responsible for protecting their own equipment and data.
8.3 Images on the website give an impression of the rooms, restaurant and facilities. No rights can be derived from them.
8.4 Our website may contain links to third-party websites, such as booking partners and social media. Wanapa is not responsible for the content or privacy practices of these websites.

9. Changes

9.1 Wanapa may amend this Privacy Policy at any time, for example when our services or the law change. The most recent version is always published on our website, with the date of the last update.

10. Applicable Law

10.1 This Privacy Policy is governed by the law applicable in the Caribbean Netherlands (Bonaire). Any dispute will be submitted exclusively to the Court of First Instance of Bonaire, Sint Eustatius and Saba, in Kralendijk, unless mandatory law provides otherwise.

11. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact Fenna Dietzel-Leermakers.
Boutique Hotel Wanapa · 8 Kaminda Sorobon, Kralendijk, Bonaire, Caribbean Netherlands
· info@hotelwanapa.com · +599 701 5995
Last updated: October 2026

Privacy policy